Great Service from MotorTrike

[Calman]

Some of you may recall I terminated my 4 Corner Ride in late Spring mostly due to a medical problem. At the same time I was riding with &quot;on again and off again&quot; rear brakes on the Shadow. <br />
<br />
I had it serviced in Daytona Beach, FL; Dothan, AL (Zooks); Ocean Springs, MS; Troup, TX (M/T HQ); Jackson, TN: and Asheboro, NC. Each time the &quot;fix&quot; lasted about 500 miles and the last stop before I got home I was told to replace the master cylinder. Did that and the &quot;fix&quot; lasted about 750 miles before I was without rear brakes again.<br />
<br />
Finally, it was decided the best thing to do was to replace the brake lines since we saw evidence of brake fluid spray in the general area of the rubber line which &quot;T&quot;s into the metal brake line that runs between the two drums.<br />
<br />
Couldn't find any parts locally so I contacted Richard at M/T in Troup, TX and in matter of days I had a complete set of brake lines for the Shadow.<br />
<br />
Happy to report its been 1K miles and no sign of rear brake failure. In fact, I haven't had to replace any fluid in the master cylinder. But I did have to replace the front brake pads. Reckon 8K miles with them being the sole stopping power will quickly wear them down!<img src="images/smilies/grin.gif" border="0" alt="" title="big grin" class="inlineimg" /><br />
<br />
Thanks Richard for the prompt service.<img src="images/smilies/sSig_goodjob.gif" border="0" alt="" title="Good job" class="inlineimg" />

[katfish16]

Always great to hear when something is Postive...
Hope it continues to work good for U...

[Papa Zook]

Richard was the lead trike builder for Motor Trike for many years and moving him into dealer/customer service & warranty manager spot was a great decision. He know MT trikes front, back and sideways and can resolve problems most cant because he has seen them all first hand. I sure hope Jeff leaves him in that spot.

[Gorilla]

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<img src="images/misc/quote_icon.png" alt="Quote" /> Originally Posted by <strong>Calman</strong>
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<div class="message">Some of you may recall I terminated my 4 Corner Ride in late Spring mostly due to a medical problem. At the same time I was riding with &quot;on again and off again&quot; rear brakes on the Shadow. <br />
<br />
I had it serviced in Daytona Beach, FL; Dothan, AL (Zooks); Ocean Springs, MS; Troup, TX (M/T HQ); Jackson, TN: and Asheboro, NC. Each time the &quot;fix&quot; lasted about 500 miles and the last stop before I got home I was told to replace the master cylinder. Did that and the &quot;fix&quot; lasted about 750 miles before I was without rear brakes again.<br />
<br />
Finally, it was decided the best thing to do was to replace the brake lines since we saw evidence of brake fluid spray in the general area of the rubber line which &quot;T&quot;s into the metal brake line that runs between the two drums.<br />
<br />
Couldn't find any parts locally so I contacted Richard at M/T in Troup, TX and in matter of days I had a complete set of brake lines for the Shadow.<br />
<br />
Happy to report its been 1K miles and no sign of rear brake failure. In fact, I haven't had to replace any fluid in the master cylinder. But I did have to replace the front brake pads. Reckon 8K miles with them being the sole stopping power will quickly wear them down!<img src="images/smilies/grin.gif" border="0" alt="" title="big grin" class="inlineimg" /><br />
<br />
Thanks Richard for the prompt service.<img src="images/smilies/sSig_goodjob.gif" border="0" alt="" title="Good job" class="inlineimg" /></div>

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</div>Glad you have the problem solved. No surprise on the customer service.

[skuuter]

Always Great to hear about Quality Dealer/Company Service....this one in particular since we own a pair of em'......Glad You got the Great Service....:wtg:

[Doc]

Comforting to hear since I just got my MT Conversion...Customer Service has always been a priority in my dealings with our Customers.

Ed