Champion Warranty Problem

[Kocomo]

I did a self install of IRS champion kit on VTX1300. I have a pinion seal leak and am now hearing warrenty only covers parts on self installs. Nowhere in the instructions does it say this. This problem does not appear to be anything an installer could have anything to do with.

Anyone else have any experience here.

[Greydog]

The only warranty issue I had was with tail light lenses melting. When I called the guy asked, "Do you use the brakes a lot"?? Well, yeah....if I need to stop or slow down!! They were going to send me replacements but my dealer/builder swapped them out with Harley lenses free of charge.

[Papa Zook]

I did a self install of IRS champion kit on VTX1300. I have a pinion seal leak and am now hearing warrenty only covers parts on self installs. Nowhere in the instructions does it say this. This problem does not appear to be anything an installer could have anything to do with.

Anyone else have any experience here.

This question came up several months ago so I asked Micheal Miller of Champion Trikes who reads and posts here on the forum. Here was his response which I posted in my DIY Kits thread, see link below.

http://www.triketalk.com/forum/adven...ick-quote.html

"Champion Trikes come with a 3 year Warranty and 90 days on paint.

Champion will honor payment of labor and parts to authorized installing dealers. We encourage our customers to return to their installing dealers if warranty repairs are required. If our customers are broke down, we will authorize immediate repairs by an authorized dealer or not. In order to prevent any delays in the warranty process, we encourage our dealers and customers to complete and submit Warranty Registration Card to Champion. This process can also be completed on-line.

DIY - For the installations that were performed by the end user and NOT by an authorized dealer, Champion will send the customer parts to make warranty repairs if need. Champion will NOT reimburse labor for warranty repairs for trike kits installed by the end user. In order to prevent any delays in the warranty process, we encourage our dealers and customers to complete and submit Warranty Registration Card to Champion. This process can also be completed on-line.

Warranty Repairs - The process can be started by completing a Warranty Claim Form, available on-line, and submit it to Warranty department for processing. The warranty department will contact the customer/end-user and advise him/her of the process."

Champion has been very good in supporting their customers. Id suggest calling Michael Miller at 1-800-875-0949.

[Kocomo]

This would have been nice to know before hauling my trike 135 miles to a warrenty site to save $20 on a seal. This needs to be documented in the official warrenty policy and to buyers for kits and self installs. A little aggravated. Trike has been tied up two weeks for a seal while it only took a long weekend for the whole kit install.

[Badon3]

Hi i had a champion kit installed by one of the dealers --trunk leaked they sent a diffrent seal --trunk leaked --tryed adj door on trunk for ever trunk leaked--went to wing ding and a champion dealer looked at it and the body was twisted --noway to fix the trunk with out replaceing the body --had seal leak and they payed a dealer close to my house to fix it --sent a new seal --2002 wing --sold the trike --the trunk light they used in 2003 had a button switch when i was loadin bags in trunk hit button didnt know lite was on for trip --smelled burnin opened trunk and lite burned thru bag and some shirts--if alot of air was in there would have had a fire --installed diffrent trunk lite ---every trike maker has problems --champion is better now than in 2003 --