Glad to hear the screw is now turning in YOUR favor, Steve! I think it still sucks that the MOCO is not doing more for you, though.
Glad to hear the screw is now turning in YOUR favor, Steve! I think it still sucks that the MOCO is not doing more for you, though.
It is what it is.
16 Tri Glide vivid black
2021 Mustang GT Premium A10 Handling Pkg
Red White and BBQ Texas, it's whole whole nother country .........
[SIGPIC][/SIGPIC]
Thanks for understanding MikeyTx. As you go to your investor meeting, how about raining some hell about quality control. There problem was the assembly person did not put the parts on he or she was paid to do. They signed off on putting the parts on but didn't. To me, that is just not acceptable. Yes the MOCO wasn't obligated to do anything but fix it. But sometimes it is doing what is right no matter the cost. Customer satisfaction is having the customer come back and sending friends to purchase. Companies that forget about customer service soon die even if they make a good product. Is my hardly superior to every other bike out there? No but it is the bike I want to ride.
Is it the only bike I can ride?
No...I can pay cash for several others if I wanted to.
But I bought a Harley.
I paid my money on the line and I expected the product I bought to be without flaw or blemish.
It wasn't. Yep they fixed it...maybe.. who knows. But now I have additional warranty to assuage my concerns. The dealer took care of me to retain my business. That's good business.
I hope you never have the issues I have had and am having. It is a minuscule number of problems compared with the number of bikes sold but it's 100% of the trikes that I bought.
I kept my end of the bargain and presented my check for the bike. They didn't keep up there end of the bargain in delivering a perfect machine.
Thanks for your input. I am done with this.
I am going to ride that sumbitch for 3 years and 364 days and then it probably will belong to someone else.
2020 Triglide MidnightBlue/Barracuda Silver
Just beginning our ride together
I have been down this road with the MoCo on two separate occasions. Does it suck swamp water ? You bet. Having two separate engines grenade on a brand new Ultra Classic while riding at full tilt on the I-635 loop around Dallas was not my idea of fun, considering the 70 mph speed traffic was going. Both times the engines were replaced under warranty. Both times I was given a loaner to ride so I was not without wheels. That is the extent of their obligation under the warranty. If they were to go beyond that for you by providing an extended warranty n/c. They would be obligated to do so for every other person with engine issues. It's not going to happen.
2021 Mustang GT Premium A10 Handling Pkg
Red White and BBQ Texas, it's whole whole nother country .........
[SIGPIC][/SIGPIC]