Sena FREEWIRE-01 - WRONG FIRMWARE…TWICE!!
Recently purchased 2 Freewire-01 (Harley variant) units for my new TriGlide…
One works very well…the other has been a quality control train wreck.
On connection with the Sena BT Manager (yes. latest version) ONE indicated this black & orange unit HAS GOLD WING FIRMWARE IN IT.
The box, label, color and cables are all correct for a Harley FW-01…but wrong firmware.
Opened a case with Support, I had done everything correctly, included screenshots and box/label pics… They even had me try to flash the unit to the HD variant firmware…it won’t change…they said ship it in under xxxxx RMA.
Did that…they promptly shipped a new replacement Harley Freewire-01 complete unit…COMPLETE WITH THE SAME $@%# GOLD WING FIRMWARE!!!
I have asked for case escalation and that a Tech Support or Customer Service Manager call me immediately to give me a resolution to this problem.
Needless to say I am EXTREMELY disappointed…we have a long ride in 10 days and I doubt if the intercom system will have 2 Freewires installed at this rate.
I have long been a supporter of Sena products but now I’m not so sure.:ranting: