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Thread: Still waiting

  1. #1
    10+ Posts GeorgeB's Avatar
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    Default Still waiting

    I ordered a kit through a local dealer in September. We laid down about ten grand. So far the dealer knows nothing and there is no response from Roadsmith after repeated emails. Did I just lose my money ?
    1997 Valkyrie with RS kit

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    Quote Originally Posted by GeorgeB View Post
    I ordered a kit through a local dealer in September. We laid down about ten grand. So far the dealer knows nothing and there is no response from Roadsmith after repeated emails. Did I just lose my money ?
    Did you ask for it back ? If you used a Credit Card, call the card company and dispute the charge. Good Luck
    2013 Tri-Glide with a few extras
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  4. #3
    800+ Posts Motorcycle Mike's Avatar
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    I would call instead of e-mailing.

    Here's their number from the website. (800)331-0705
    You don't quit riding because you get old.
    You get old because you quit riding.
    Mike & Shirley

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    Roadsmith is a sponsor here at Trike-Talk......Maybe one of the moderators can help you to get in touch with them......
    Sometimes a Cigar is Just a Cigar.....
    2019 Tri-Glide.......

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    Since September?? WOW! That’s a long time not to have SOME kind of response from SOMEBODY!! Did you pay the 10 Grand to the dealer himself or direct to Roadsmith?

    Maybe try a polite, stern letter of inquiry via registered mail to Roadsmith? That MIGHT get someone’s attention since they will have to sign for it.

    Keep us informed... so that others can be aware of the crux of the problem.. Thanks.
    New course heading Mr. Sulu: ...2nd star to the right and straight on til morning...!!

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    Not the first time this has come up this year. Roadsmith has been running behind.I would say your money is safe.Your dealer is only telling you what they know and at this point is in the middle.
    Do not argue with an idiot.He will drag you down to his level and beat you with experience.
    Its dog eat dog world and i'm wearing milkbone underwear.
    1989 GL1500 Goldwing (SOLD)
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    Quote Originally Posted by Marc H View Post
    Not the first time this has come up this year.Roadsmith has been running behind.I would say your money is safe.Your dealer is only telling you what they know and at this point is in the middle.
    Being behind is one thing, Being unresponsive is another thing' And also unacceptable....
    Sometimes a Cigar is Just a Cigar.....
    2019 Tri-Glide.......

  9. #8
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    Quote Originally Posted by GeorgeB View Post
    I ordered a kit through a local dealer in September. We laid down about ten grand. So far the dealer knows nothing and there is no response from Roadsmith after repeated emails. Did I just lose my money ?
    Hey George - saw your post last night. I looked into the orders on-hand and I believe you ordered your kit through Ken's Custom? If so, we are starting the paint process later this week. So we are close to shipping. Sorry about the unusually long lead-time. It's been an extremely busy year. Shoot me an email to jim@roadsmithtrikes.com and I can keep you updated on progress.

    Jim

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  11. #9
    10+ Posts GeorgeB's Avatar
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    Red face order reply

    Quote Originally Posted by Roadsmith Trikes View Post
    Hey George - saw your post last night. I looked into the orders on-hand and I believe you ordered your kit through Ken's Custom? If so, we are starting the paint process later this week. So we are close to shipping. Sorry about the unusually long lead-time. It's been an extremely busy year. Shoot me an email to jim@roadsmithtrikes.com and I can keep you updated on progress.

    Jim
    Thanks... That's what I wanted to hear !
    1997 Valkyrie with RS kit

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    Another good job, because of trike talk making the connection. Now a customer that can relax.
    Stallion #406 // 2013 Tri-Glide

  13. #11
    2000+ Posts Burnerboy's Avatar
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    I'm also "totally impressed"............. Again this is the reason I choose roadsmith, as my trike provider ...........

    Ronnie

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    Default Roadsmith

    Quote Originally Posted by Burnerboy View Post
    I'm also "totally impress"............. Again this is the reason I choose roadsmith, as my trike provider ...........

    Ronnie
    Hi Ronnie, you had issues with an installer, has it been resolved? and if not Has Roadsmith helped, I know you've contacted them. I'm guessing they did because you mentioned that's the reason you chose Roadsmith as your trike provider

    Frank

  15. #13
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    Quote Originally Posted by frankj View Post
    Hi Ronnie, you had issues with an installer, has it been resolved? and if not Has Roadsmith helped, I know you've contacted them. I'm guessing they did because you mentioned that's the reason you chose Roadsmith as your trike provider

    Frank
    Holy shi# Frank, **welcome back** ... I miss you my friend, Spring is coming, let's go for another ride! Are you back to the trailer yet? , OR still in Fla.??

    YES Roadsmith did help me, (contacted me) BUT really nothing they could do, cause of what my installer did to me..... BUT helped me with answers that I needed...

    Ronnie

    When back, and it warms up, and "Scotty's" opens up again, let's meet for lunch...

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  17. #14
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    Default Roadsmith

    Quote Originally Posted by Burnerboy View Post
    Holy shi# Frank, **welcome back** ... I miss you my friend, Spring is coming, let's go for another ride! Are you back to the trailer yet? , OR still in Fla.??

    YES Roadsmith did help me, (contacted me) BUT really nothing they could do, cause of what my installer did to me..... BUT helped me with answers that I needed...

    Ronnie

    When back, and it warms up, and "Scotty's" opens up again, let's meet for lunch...
    Hi Ronnie, good to hear from you, not me with a trailer or Florida, I am in Williamsburg 20 minutes from you, maybe lunch soon in Springfield and yes Scotty's in the spring!

    Glad you got the answer you wanted, that installer you were dealing with should be removed as a Roadsmith installer. Talk soon for get together. Happy New Year!

    Frank

  18. #15
    2000+ Posts Burnerboy's Avatar
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    Quote Originally Posted by frankj View Post
    Hi Ronnie, good to hear from you, not me with a trailer or Florida, I am in Williamsburg 20 minutes from you, maybe lunch soon in Springfield and yes Scotty's in the spring!

    Glad you got the answer you wanted, that installer you were dealing with should be removed as a Roadsmith installer. Talk soon for get together. Happy New Year!

    Frank
    Oops! Sorry frank, Yep, I goofed, when I mentioned Fla..(I'm getting brain dead in my later years) I was thinking of another gent, when I sent this post back at you....without thinking.... I deserve thirty lashes with a wet noodle...Anyways when will Scotty's be open again this season??

    Ronnie

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    Default roadsmith

    Quote Originally Posted by Burnerboy View Post
    Oops! Sorry frank, Yep, I goofed, when I mentioned Fla..(I'm getting brain dead in my later years) I was thinking of another gent, when I sent this post back at you....without thinking.... I deserve thirty lashes with a wet noodle...Anyways when will Scotty's be open again this season??

    Ronnie
    Scotty's opens in April

  20. #17
    2000+ Posts Burnerboy's Avatar
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    Quote Originally Posted by frankj View Post
    Scotty's opens in April
    Seeeeeeeeeeeeeeeeeeeeeeeeee you in April

    Ronnie

  21. #18
    10+ Posts GeorgeB's Avatar
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    The Kit was delivered in March. It's now April and the Trike conversion is complete. Pictures to follow. Thanks to Roadsmith and Ken in Peoria for your efforts !
    1997 Valkyrie with RS kit

  22. #19
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    Quote Originally Posted by GeorgeB View Post
    The Kit was delivered in March. It's now April and the Trike conversion is complete. Pictures to follow. Thanks to Roadsmith and Ken in Peoria for your efforts !
    ..................................
    Sometimes a Cigar is Just a Cigar.....
    2019 Tri-Glide.......

  23. #20
    10+ Posts GeorgeB's Avatar
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    here are some shots of the '97 Valkyrie, Roadsmith conversion. I finished it in four days and was very straightforward. Simple machine, simple conversion. I don't think I would have done a new GW 1800.
    Attached Images Attached Images    
    1997 Valkyrie with RS kit

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