Hello CSC Owners and interested Trike Talk members,
I just wanted to let you know that CSC is going to try and make an effort to respond to posts on Trike Talk as often as we can. Since we don't actually have a marketing dept we will use various employees to answer in their areas of expertise as needed and try to be as helpful as possible.
I have chosen this topic as our first official response simply because it was at the top of the list. I will try to work on the others as time allows and I learn the ins and outs of the forum.
I regards to the Cobra Light bar here is some info just as an FYI
1. This option was first offered around the end of 2006.
2. We have not sold this product or offered it as a new option for about a year now. All products have a lifecycle and it had simply run its course.
3. Over the years that we offered it we updated the LED's a couple of times.
4. We will continue to sell parts and continue to service these lightbars for as long as practical.
5. We test 100% of all our lightbars before they leave the building.
6. Yes the Viper LEDs are different and are made by a different manufacturer.
7. Our warranty on lighting is typically 1 year from purchase.
Early last year unknown to us we received a few boards from our supplier with a bad component. They are mixed in with the good boards and are impossible to distinguish from the bad. They will even test as good and do not fail until they have been in use for many hours. These have been replaced by a newer version see picture below.
If you look at the upper left portion of the picture you will see that there is a round blue component. This indicates that it is the latest and greatest version. In every other way it looks exactly like the earlier version and they are made by the same supplier. These were delivered to us early this year.
If you have a failure with your light bar you will receive this new version as a replacement. As far as I know we have not had any of these fail.
What we can offer is to extend the warranty on these lights to 5 years. If your kit is 5 years old or newer we will replace the parts for free.
I hope this helps, and if you order these please mention Trike Talk.
Thanks,