I recently had a situation with my Stallion that required it be taken back to their plant for repairs. I cannot say enough of how pleased I am of JD, Richard, and the people that worked on my trike. Every aspect of my experience working with them exceeded my expectation. I personally experienced, while back in Troupe, TX, that customer service is certainly their number one concern. Motor Trike/Thoroughbred, are truly a first-rate organization.