I bought a used Frankenstein kit here and the guy did what I think was a good job packing it. Anyway, it looked like UPS drove over the boxes with the truck; the fenders need glass work, the brackets need powdercoat, and the swingarm needs powdercoat. That's the easy damage, the axle also got a few dings to prevent reassembly without some new parts or careful work with a grinder. I budgeted for paint and installation which will cover the repairs, it just sucks that UPS does not honor its insurance.
Long story short the boxes were insured for the purchase price and UPS denied the claim for improper packing. The moral of the story is, if you ever want to ship something valueable UPS has to pack it for the insurance to cover. You need pictures of every item in the proper UPS approved packing in the box prior to shipping to support any claim. Ups inspecting an item packed by owner and saying it is packed appropriately means nothing. A ups store or third party does not always pack to UPS standards, thus claims will be denied. As I read through the horror stories on the interweb about UPS it is fairly clear all claims are denied.
I can't say enough good things about the Frankenstein guys helping me suggest how to try a repair and figure out what I needed and selling me miscellaneous parts.
UPS I do not have anything good to say. Here is what was sent:
Here is what I received: