I don't take my Harley's to the dealership for service. Don't know if I've ever gotten one of those questionnaires.
About 6 months ago we got one after Mary took here truck in for service (yes, I know I could/should do it, but I just don't like to do it on the truck).
About a week later we got a call from the Service Manager at the Ford Dealership. I answered his questions, the same as on the questionnaire the "mechanic" did Not follow the manual on the service, he insisted the truck did not have zerk fittings that needed to be greased. I let the SM know that I greased them after Mary got home.
He said not to worry, he was sorry, and that they would do the full service, including using a grease gun on the fittings next time.
Last week Mary took it in for another service...and they did NOT grease them again.
It is rare to find a good Service Department anywhere these days.
I will not waste my time pushing the crosswalk button again (I mean filling out the questionnaire).
Kevin