Keith,
A little of both.
Contact Stephen Larson or John at Blue Moon Cycle in the Atlanta Area. It is further but they will gladly welcome your Business and are highly experienced and capable with BMW Trikes.
Worth the extra effort and time for many reasons
Actually, better to know the old Dealers position up front than to have your Trike sit in their Shop untouched for 56 Days and/or receive a substandard Servicing or Repair.
Your Awesome Ride scares and intimidates them