Purchased new K1600 GTL last year, and shortly after converted it into a trike. Began having problems shifting up from 3 through 6th gears.
Called the dealership to arrange for a service appointment.
We were in the process of making an appointment when I mentioned that it was now a trike, and then the negativeity started.
"You didn't have the 600 mile service done here"
"Trikes are hard on transmissions"
"we don't have room on the shop floor for a BIG TRIKE at this time, I'll call you back when we do."
After that, I figured I better look for another solution, as I didn't think they would call back, and I was right.
More than 30 days passed and still no return call, so I e-mailed the sales department, informed them of the events, and asked if this was their policy toward trikes, hoping to get the attention of management to reach a resolution. E-mail was routed back to shop, and I recieved an excuse of
" I apologize but I let your contact info slip away" and they were willing to set up an appointment starting 2 weeks from that time. That would be 56 days or more from my first request.
I had already resolved the shifting issue weeks ago, and didn't want a mechanic working on my motorcycle that seemed to have an adversion to working on trikes. I told him not to bother with a service appointment, as I would not be having anything to do with their dealership ever again.
So am I suffuring from a trike persecution complex, or justified in my conclusion?
Called the dealership to arrange for a service appointment.
We were in the process of making an appointment when I mentioned that it was now a trike, and then the negativeity started.
"You didn't have the 600 mile service done here"
"Trikes are hard on transmissions"
"we don't have room on the shop floor for a BIG TRIKE at this time, I'll call you back when we do."
After that, I figured I better look for another solution, as I didn't think they would call back, and I was right.
More than 30 days passed and still no return call, so I e-mailed the sales department, informed them of the events, and asked if this was their policy toward trikes, hoping to get the attention of management to reach a resolution. E-mail was routed back to shop, and I recieved an excuse of
" I apologize but I let your contact info slip away" and they were willing to set up an appointment starting 2 weeks from that time. That would be 56 days or more from my first request.
I had already resolved the shifting issue weeks ago, and didn't want a mechanic working on my motorcycle that seemed to have an adversion to working on trikes. I told him not to bother with a service appointment, as I would not be having anything to do with their dealership ever again.
So am I suffuring from a trike persecution complex, or justified in my conclusion?
