What happened to customer service?

[Steve on 3]

Let me preface this by saying we have some great customer service people out there like DK Custom, Custom Dynamics and others. You got some who are not so good either. case in point. Cox HD in Rock Hill, SC. Got my new triglide and wanted some stuff. Bought and paid for the Service manual, parts manual and the trike supplement manual. Service manual in stock, check, parts manual , nope..trike supplement nope. Order the supplement before Christmas, It actually arrives late January one month after paying for it. Ordered a full size brake pad last of January. Go in yesterday the 11th and no brake pedal, says the part number was superseded and was not automatically reordered....whattttt this was a week ago. When were you going to tell me about the reorder? A call would have been nice. Paid up front for it too. ,,Is a courtesy phone call too much to ask?
or am I being unreasonable.

Place is rapidly losing my business.

[Peter A.]

Steve your right - customer service/courtesy are like our society GOING DOWN THE TUBES, as stated, we need to
support the GOOD ones......

[Oldmsocko]

HD Customer Service for the most part has gone down the tubes. Jamestown HD in NY still provides EXELLENT CS.

[dirtdobber]

Yes CS is going down hill.
i called my dealer for a new rear tire for my Srteet Glide CVO. Told em I wanted a different tire than the HD Dunlop tire.
Took the bike in, went to lunch. Got a call informing me that had a custom size wheels on it. Tried to explain that the CVO's come with these whee and they are not custom sized wheels. Never did get him to understand. Tried to make me pay for both tires. I just went over his head and got it resolved.