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Thread: Broken Roadsmith Differential axles - 22k miles

  1. #1
    300+ Posts mpolissky's Avatar
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    Default Broken Roadsmith Differential axles - 22k miles

    My Roadsmith is in surgery and here are the diagnosis. Somehow I destroyed one shaft and twisted the other one - I still don't understand how this can actually happen with smooth, non aggressive riding of only 22k miles I can only think it's a factory defect or just bad parts... It seems weird that both of them are damaged the same. Anyone cares to explain?

    Here are the good news: I called the manufacturer (The Trike Shop/Roadsmith Trikes) this morning and spoke to the owner, Doug. After reviewing the photos (below) he also thinks that it could have been the defect in the parts that caused this to happen over time. The Trike Shop/Roadsmith Trikes are covering the cost of the parts - great customer service!!!

    Even though I'm puzzled and upset about the problem, these guys really stand behind their product and this is exactly what differentiates this company from their competitors. There are many conversion choices out there and I'm happy that I chose ROADSMITH

    Can't wait to be back on the road again!!!

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    GL1800 with 2009 Roadsmith Trike Conversion, Traxxion Suspension and much more...

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  3. #2
    13500+ Posts FuzzyWuzHe's Avatar
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    Default

    Pretty good customer service ... nice write up

  4. #3
    1250+ Posts cavie's Avatar
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    Default

    That's from trying to do wheelies!! You ain't kiden nobody!
    Ridin' three and free. Ain't never goin' back
    2003 1800 Gold Wing Trike w/Roadsmith kit. Northeast Region Trike Riders on F B.

  5. #4
    100+ Posts
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    Pahrump NV
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    Default Differential output shaft

    Quote Originally Posted by mpolissky View Post
    My Roadsmith is in surgery and here are the diagnosis. Somehow I destroyed one shaft and twisted the other one - I still don't understand how this can actually happen with smooth, non aggressive riding of only 22k miles I can only think it's a factory defect or just bad parts... It seems weird that both of them are damaged the same. Anyone cares to explain?

    Here are the good news: I called the manufacturer (The Trike Shop/Roadsmith Trikes) this morning and spoke to the owner, Doug. After reviewing the photos (below) he also thinks that it could have been the defect in the parts that caused this to happen over time. The Trike Shop/Roadsmith Trikes are covering the cost of the parts - great customer service!!!

    Even though I'm puzzled and upset about the problem, these guys really stand behind their product and this is exactly what differentiates this company from their competitors.

    There are many conversion choices out there and I'm happy that I chose ROADSMITH

    Can't wait to be back on the road again!!!

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    While in Sturgis I broke the output shaft "...called Doug an he came and picked up my trike and took it to the dealer.

    He had it repaired in 3 days free of charge. That's why we have been riding Trike Shop trikes since 1978
    If u are burnin gas an killin bugs........u must be havin a good time

  6. #5
    7000+ Posts Lucky's Avatar
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    NOW THAT'S GREAT SERVICE!

  7. #6
    400+ Posts mgwtrike's Avatar
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    Loving the Southern Life in Central Florida
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    Default

    I had my Roadsmith since April '15 and never in doubt that I chose the best trike conversion unit money can buy,
    knowing the people in White Bear Lake MN. will stand behind their products 100%
    Goldwing:
    A real butt kicking, wheel popping, tire burning old man's bike.

    MIKE W.

  8. #7
    2500+ Posts Gold Rush's Avatar
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    THAT IS GREAT NEWS !

    Not that I expect problems at all, but just knowing the company will step up is very comforting... Every single experience I've had dealing with The Roadsmith folks is 100% positive.
    Jerry "Gold Rush" (aka: "SPOOK") San Angelo, TX
    2015 GL1800/Roadsmith HTS1800
    TOI - IBA #23804 (SS1K & BB1.5K)
    I'm like an old race horse..... I can still run the race -- Just ache more at the finish line and need more rest between outings.

  9. #8
    3250+ Posts Hot Rod 1's Avatar
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    Default

    Good to hear they have good customer service. My GL1800 is being converted now. I hope to have it sometime next week .

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  11. #9
    10+ Posts
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    Location
    Austin, TX
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    Default

    I had the same problem on a 2018 Goldwing RS and it cost me a bundle to get the axles and the rest of the parts. I agree it had to be a factory defect. I wanted to ride so i paid for the parts.

  12. #10
    1+ Posts
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    South Carolina
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    3

    Default Not from wheelies

    I have owned a 2003GL1800 and an 07 kit since, 07.

    First, I think it is the best kit around and for the most part have gotten great service.

    I, too, had an axle problem, similar to the very picture you have, where the splines are twisted.

    This did not occur from wheelies.

    From the picture you have shown, it does not look like you have the upgraded axles.

    The new ones, have a broader shoulder for the bearing race and also a machined groove for an "O" ring which ensures the grease stays where it is supposed to.

    I have not changed the other side as it has not given me trouble.

    The first sign of trouble was when I smelled burning oil from the exhaust and investigated that. Subsequently I realized that there were little spots where I parked.

    When I looked underneath, I determined that it was leaking for a long time (which the "o" ring design corrected.

    I do my won work and found that the snap ring pliers of the correct size I did not own and luckily borrowed one. I tried and tried with o ring pliers from advanced auto. Junk

    Also, it is wise that the bolts holding the CV joint housing (allens) be changed and use the blue thread lock to ensure it stays put.

    Hope this helps.

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