Sad way to do customers.--The trike industry is going strong now but when things slow down for them customer relations will be a strong factor in deciding who will survive.
I have been in business since 1974 Justin Motorcycle Hearse - Motorcycle Hearse
and have replaced parts for folks who bought their units from us 10-15 years ago , often charging only for the shipping. This practice has generated a lot more sales than what replacing a few parts have cost us.
That said, my previous trike was a Leman and i switched to Champion this time because of Lemans customer relations