Hello all,
Just a heads-up on an issue I got myself into to save $20 and something I think Avon needs to do to help their dealers. The new trike specific tire carries the same numbers as the regular front tire. I used Jake Wilson to purchase this new front tire and some other items. They get your order to you really quickly, I received my order in 2 days even with free shipping. Their website is really not detailed enough to make sure the trike tire is what I was ordering so I used the Live Chat Line. They assured me the tire I was looking was the trike tire. It is not. I called the 800 number the next day explaining the situation. The guy on the phone was very apologetic and did the research to find that they do not even sell this tire at this time as it is so new. He even checked one of their competitors stock to find that they were out of them and on back order. I am not paying to return this tire so I plan to mount it today. FYI, for those of you that use your dealer to mount your tire you need to register your tire on the Avon website with-in 10 days to get the 15,000 mile warranty. The tire I received still has this warranty too, but I do it myself. The guy on the phone was very helpful and advised that in the future if there is any question with a product listing to call them directly before ordering. He did tell me that he would notify his people that control the site and the Chat Line about this issue till they get their site updated. Avon lists the Material #, this number is what you need to look for on the websites if ordering on-line.
Just a heads-up on an issue I got myself into to save $20 and something I think Avon needs to do to help their dealers. The new trike specific tire carries the same numbers as the regular front tire. I used Jake Wilson to purchase this new front tire and some other items. They get your order to you really quickly, I received my order in 2 days even with free shipping. Their website is really not detailed enough to make sure the trike tire is what I was ordering so I used the Live Chat Line. They assured me the tire I was looking was the trike tire. It is not. I called the 800 number the next day explaining the situation. The guy on the phone was very apologetic and did the research to find that they do not even sell this tire at this time as it is so new. He even checked one of their competitors stock to find that they were out of them and on back order. I am not paying to return this tire so I plan to mount it today. FYI, for those of you that use your dealer to mount your tire you need to register your tire on the Avon website with-in 10 days to get the 15,000 mile warranty. The tire I received still has this warranty too, but I do it myself. The guy on the phone was very helpful and advised that in the future if there is any question with a product listing to call them directly before ordering. He did tell me that he would notify his people that control the site and the Chat Line about this issue till they get their site updated. Avon lists the Material #, this number is what you need to look for on the websites if ordering on-line.