Bob,
Really sorry to hear of all those problems with Tow Pac... When I bought my kit, I still lived in Illinois, about 90 miles north of Tow Pac, and I simply drove down to test ride one and talk with them... They were quite cooperative when I was there and bought my unit... I also had them do the install, but I was quite disappointed with it, as one day I went to remove a saddle bag, and found that the bike wiring harness was twisted around the frame and soon would chafe thru and cause bike problems...
I spent many days reworking the wire harnesses and adjusting and tweaking down force, lean stop brackets, and adjusting parallelism as well... I think the basic concept of the kit is good, but it would seem that Tow Pac may be growing a bit too fast these days trying to accommodate all brands and makes of motorcycles and their customer service and follow up is suffering... It is a pretty small operation as I remember, and they didn't have a lot of staff, so that may be part of the problem if that is still the same...
When I was there, I asked for a comparison between Tow Pack and Voyager, and I was told by the owner that the Voyager kit was actually designed by him, but due to partner incompatibility (the partners allegedly were only interested in money and not the technology) he (the owner of Tow Pac) left the Voyager Company and started Tow Pac... Now whether all that is true or not, I don't know, but that is what I was told at the time...
When I bought mine back in 2013, I paid $3K for it as it was a demo unit, I was told... It cost me about 400 dollars to paint it and another 50 bucks or so for aux lighting, so I have a total of about $3500 dollars in it... Since then, I have had to replace wheel bearings and races once due to water infiltration and am now on my second set of tires (normal wear)... I just recently readjusted my down force as there a slight difference in height from top of frame to floor level from left to right, but I haven't ridden it since the adjustment as I have been riding on two wheels here lately...
Considering that I just priced a full trike conversion for a Road Smith trike and the dealer quoted me $17,200, I think I got a bargain with the Tow Pac... True, the Tow Pac isn't the same as a full conversion, but still - - - - it does essentially the same thing for a lot less money...
So the moral of the story here is: even though it's a giant PITA trying to get your conversion fitted, it WILL be worth it in the end...
Should you have to go thru all this??? DEFINITELY NOT!!! And in the end, if Tow Pac continues this way, their business will dry up and go away as there are too many other conversion shops to chose from with assumably better customer service...
I will do what I can to help you along with the conversion, and it sounds like your well on the way, so hang in there brother - - we'll get this done, and get you on a trike, and get all the issues ironed out...
Les
PS - looked up your town and see that your down in Bayou country - nice!! Was looking to see if I could take a ride down and help, but it's a bit far for a day trip!!