And the saga continues.

[justwannaride]

I have a 2014 TG that I like and have modified the ride with DK Custom stuff, but I've always disliked the 103 even though I spunked it up with headers, de-cat-ed it, and added a tuner. The new 114 is just such a better engine that I talked to my dealer about trading. But once he told me that the MOCO has gotten tougher on the warranty and that the addition of a trailer hitch would void the warranty, I have had to walk away. The voiding of the warranty is such an negative. Too bad the MOCO leadership can't make it a POSITIVE by adding some things to make a TOW PACKAGE that would be an upgrade. Kind of like what the car companies do. The price increase on the new TG is also a bitter pill to swallow. Guess when you can't meet the Wall Street numbers you do stuff like big price increases to maintain profitability. The local Indian dealer has a Road Smith kit on a brand new Road Master in stock and it has a hitch. I think I might go talk to him.

[Firewrench22]

We have a 2011 Tri, it's never seen the inside of an H-D service dept except for the rear brake switch recall. I guess I'm more fortunate than some, never have had issues of any consequence. We have 45K miles on her now. Being a professional mechanic, I can do all my own work, and not have the problems some of y'all have with crappy dealers.

I'm on pretty good terms with the parts mgr, when I go in for parts I look up what I need at home, and go in with a list of part numbers.

I too am surprised at how lame the dealers' parts inventory is. But hey, they have plenty of motorclothes...

[Texan]

Obviously the MoCo does not like NEGATIVE responses - I tell it like it is..... haven’t gotten one of their SURVEYS for a couple of years now (used to receive one after EACH service)!WAKE UP MoCo!

Use to get surveys all the time when I bought a bike or had service work done (which wasn't often, I do my own). Anyway, found out that the dealership was completing the surveys and and sending them back. Only found this out because an audit firm was following up on surveys and such. When I told them I didn't know what they were talking about she said I would receive another one in the mail. The Service Mgr called and wanted to visit with me about the service surveys I NEVER received.

The visit was short and sweet. Questioned him why they were receiving MY surveys in the first place and why they were filling them out. Said business was tough and if Corp got a bad survey back from a customer it could/would effect their bike allocation numbers. ???? Still didn't get an answer I accepted.

8~\o