as far as dk they were great especially Keven they did what ever it took to solve the problem sent me a new set of shocks and bracket no questions asked good people will definitely deal with them again
It is the first time it has happened with us, but when the shocks were being set up for Greg, one of them got only a partial Nitrogen charge.
When Greg contacted us and let us know the ride quality was not what he expected, we swapped them out for him with a pair that was set up for him.
Only last week did we have the time to take apart the ones we got back from him, trying to find out what was wrong with them. That is when we discovered the partial charge.
We are very sorry this happened, and fortunately it does not happen often. Greg was very patient with us, giving us a chance to make it right with him, which we appreciate.
These shocks have a Lifetime Warranty, so should something go awry, we'll get it taken care of.
Kevin