just installed my DK Customs progressive shocks went for a ride bottomed out , four rides later i am 5 turns tighter still bottoming out any body have similar problems not real happy with my shocks
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shocks
just installed my DK Customs progressive shocks went for a ride bottomed out , four rides later i am 5 turns tighter still bottoming out any body have similar problems not real happy with my shocks
Gregk suggest calling dk sounds like maybe a bad shock or in correct install or setup
Stallion #406 // 2013 Tri-Glide
Not sure if you're referring to shocks purchased from DK Custom Products. We do not recommend, nor sell any rear Progressive shocks.Originally Posted by Gregk
If you referring to our 13" Twin Adjustable or the 13" PA shocks or the 14" Trike Series Shocks™, none of those should be bottoming out. If they are, they are either defective and we'll replace them, or they are significantly out of adjustment, and we'll take care of that also.
We've never had a defective pair before, nor made such a big mistake on adjustment, but there is always a first time.
Please contact us at the below contact info, ask for Kevin, I will get it taken care of for you promptly.
Kevin
Update: Gregk contacted me yesterday. We spoke then, and again today. We are getting things taken care of for him.
Kevin
Good, at least some one got some relief. More than I got.
Ed, I have not seen Kevin to be anything but responsive to customers with issues about his products. Without giving us some details that Kevin can respond to, it is sort of a form of character assassination without any substantive information. If you have a beef and want to share it, that is fine but vague innuendos kind of suck IMO. Let us know what your concerns are. I am sure that Kevin at DK will try his best to make it right or return your money. Bob
Thank you Bob you beat me to it.
Stallion #406 // 2013 Tri-Glide
I also thank you Bob. I met Kevin and all the fine folks at DK within the first month of purchasing my 2018 TG last September. I've found them all to be exactly the kind of people you want to do business with and have as friends. Don't know what Ed H is referring to but as you said he should contact Kevin who I am sure will bend over backwards to assist him in any way possible.
I absolutely agree with Bob and the others so i wont repeat what has been said. Kevin and the crew at DK have been the best bunch I have dealt with in many years. Their customer service cannot be beat. Thanks, Capt Bob.
My issue with DK is my issue. No sense in sharing a bad experience. I have spoken to his customer rep and have a negative response. This is my problem and my problem only. My goal is not to bad mouth DK, I am disappointed in a company that has no regard for a customer.
In my opinion the customer service is less to be desired. I will not elaborate on the circumstances, as a 20 yr veteran of law enforcement I know when to keep my mouth shut.
This issue is between Dk his staff Plain and simple.
Goal Missed
You missed your goal and bad mouthed DK which as you can tell by the response you got has always been a first rate company. Very simply put you don't know when to keep your mouth shut. I don't need to stand up for their customer service. I will just show them my support by spending a couple grand for top quality products in the next few months.
It is never a good thing to troll people on the internet. As for your 20 years in law enforcement, Thank you for your service.
Kurt
Ed, We I think all share a love of Harley trikes on this forum. You say that you don't want to bad mouth DK Customs but then say "I am disappointed in a company that has no regard for a customer." I don't know how you can have it both ways?
I would suggest talking directly to Kevin, the "K" in DK and I am sure he will resolve this issue quicker than instantly. He may not be able to meet some level of expectation that may or may not be realistic but I am sure that if a return of monies paid for some item(s) will remove that disappointment that Kevin would do that in a heartbeat. Please take the time to contact Kevin and get this thing right. We as a collective group of trike owners are behind you and will give Kevin hell if he doesn't make it right!
I am not worried that we will have to do that but rest assured that we would if he does not do you right. He as well as all of us are in this to have FUN! Doesn't sound like you had fun in your dealings and that should be pretty easy to remedy. As to meeting your performance expectations, he may not be able to do that but who knows until you talk with one of the owners?
Much good luck and let us know how it turns out. Please be considerate of yourself and all of us and get this problem solved! Thanks in advance. Dr. Bob (a 35 year forensic psychologist that also knows a thing or two about how to keep my mouth shut)
I am sad to see a problem that cannot be resolved here
I 4 one have nothing but good to say about Kevin and his crew
I hope Ed can get direct with Kevin, I am sure he will get it squared away
Nuff Said," Were Burnin Daylight, Lets Ride"(Sober 37 years)
Current ride : 2021 FREEWHEELER M8, oldest ride 1960 FL
Thanks guys for the good words about DK Custom. It is very appreciated.
It has been our Top Priority, since Day One, to provide:
Quality Products
Quick Accurate Shipping
Superior Customer Service
One of the main reasons we started the company was the personal frustration we experienced when ordering parts for our bikes over the years.
Frustration with poor quality, slow shipping and no return calls or emails when attempting to contact a company we wanted to buy from.
So, when we started DK Custom Products, those Three Things became our Priority, our "Mission Statement". Every Team Meeting we have, those priorities are reviewed, because it is our belief that if we provide those three things we will have Happy Customers...and Happy Customers are the Overriding Priority.
Unfortunately we are not perfect, and we do make mistakes.
Mistakes in packaging, in shipping, or missing a call or an email. But when we do make a mistake we learn from it and make adjustments to avoid repeats of the same...we also work with the Customer that had less than an optimum experience, trying to make it up to them.
With the OP, he received a pair of the 14" shocks and was not happy with how they performed. I am working with him to determine if it is a defective pair of shocks or an installation/adjustment issue. Either way, we will get it resolved for him. The plan is to test another pair of shocks here, on my Tri-Glide, to make sure they are functioning properly, then send them to him, exchanging for the pair he has there.
When we get back the pair he has, we will test them and see what the situation is with them.
With Ed H, myself and all three on the Customer Service Team are aware of what he is unhappy about. We have done our best to make him happy, unfortunately we have not been able to. No need to share details unless he chooses to. It is still our hope that one day he will be a Happy Customer of DK's.
Again, thank you, we appreciate your business, and will continue to work hard to deserve it.
Kevin
Kevin, I don't know what more anyone could ask. Thanks for being the stand up guy you, Devin and all your fine folks are. We truly appreciate you!
The whole crew at DK Customs seems pretty dedicated to adhering to their founding principles of quality customer service. I saw this most recently in some design changes that they were willing to make on their Custom Lift Kit for the new M8 engines in the TGU and the clearance issues that one of their customers had reported to them. Definitely a cut above IMHO. Bob
shock update
the guys from dk and especially Kevin are stand up people they are senting new shocks and lift bracket .they said anything to make it right. talk about service good people
Well, plenty of support for DK Customs but I am going to throw in my comments too. I purchased my 2015 FW in December 2014 and have been buying parts from DK Customs since then. I have purchased lift kit, tank lift kit, floorboard extenders, LED headlight bulb, Power Vision, Air Filter Kit, shocks and more and have always received excellent products, service and support. I would rather buy a product from DK than anywhere else if they have it available and will continue to do so.
Sunman
Great service DK.............Thank you!
Ronnie
Is there any update on the OP's problem. Was it a defecive shock? Was it a bad setup? Was he expecting too much and improvement and not getting it? Is he satisfied?
I'm just curious as i am planning on the DK shock and lift improvement as my next project.
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