I ordered an Oberon clutch lever from Clarendon Specialty Fasteners, it arrived by FedEx looking like this: OK, these things happen, no big deal...just go thru the damage claim crap and get another one....(or so I thought).
Took these photos along with a couple others, made out all the paperwork and faxed the whole package to FedEx.
Good to their word I rec'd notice within 7 days that they had arrived at a decision and would send me a letter within 5 - 7 days telling me what that decision was. That seemed like an overly complicated way of telling me that my claim was approved and a check was in the mail, so I went into my FedEx account to see what was going on. There was no info clearing the situation up so I made a call...FedEx told me that I would have to call the shipper (Clarendon), have them call FedEx to obtain the resolution info on MY claim and then Clarendon could pass it on to me.
Now my spider senses are in full on paranoid mode as it's becoming apparent that my damage claim was denied. Which did in fact turn out to be the case! It seemed cut & dried to me, lots of photos, all the paperwork correct, and yet they denied it....THEN wouldn't tell me why!
Well, the Clarendon rep offered to install a new blade portion on the lever saving us both a lot of trouble & frustration (at no cost to me) which I thought was pretty nice as they obviously didn't have any obligation in this.
It will turn out ok, the lever is on the way back to Clarendon for re-hab therapy....but what a screwed up deal!
My opinion on the Oberon lever - I got this lever to help with arthritic hand issues and (even bent like it was) it worked perfectly. A bit pricey (which is why I only got the clutch side) but a well designed, quality product none the less.
My opinion on FedEx....not quite so high!