The HD online shopping experience has become an adventure. I ordered over $200 in gear over a week ago. (I know, $200 isn't that much in Harley Bucks). I never received any emails confirming my order or notifying me of shipment or tracking numbers. After a few days I checked the HD web page and found my order number and an assigned UPS tracking number. It says my order was shipped to Miles City, Montana. That's 480 miles to the northeast of my home here in Idaho Falls. Sooooo.... I did an "online chat" with a customer service rep who told me that HD is aware of tracking number issues and gave me a telephone number to call. Soooo... I called the number and got a recording that stated that HD is aware of tracking number issues and assured me that HD is "confident" that the order will be delivered on time and to the correct address.... then it hung up on me.
Today the online tracking shows that my order was delivered to Miles City, then re-routed to Leechburg, Pennsylvania where it was left on the doorstep. That's 2,005 miles from my house. Somehow this must be related to the COVID-19??? i guess. Anyway, I'll give them to the close of business tomorrow before I start making some serious calls. I get it. Stuff Happens, but sometimes enough is enough.