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Thread: Dealer issues

  1. #11
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    Quote Originally Posted by Papa Zook View Post
    5 hours labor to adjust the reverse cable? This is a 15 min job.
    Some dealers think they know too much....And then try to charge for their lack of knowledge .

    [Their time consuming mistakes]....
    Sometimes a Cigar is Just a Cigar.....
    2019 Tri-Glide.......

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    this may sound strange but i can understand the dealers position on older bikes.

    and here is why.

    as anything mechanical ages, screws bolts and plastic get harder to remove. say you take a bike in to have the water pump replaced and 2 out of the 4 bolts break off in the engine.then the bolts have to be drilled and re taped. hence it just made a 2 hour job into a 6 hour job. the customer is going to rant and rave about having to pay the bill.

    i deal with it on a daily basis working on equipment. you can quote 2 hours labor based on past experience with the job then the problems start happening and it takes 4 hours instead.

    also say some plastic has to be removed and because it has become brittle over the years and it breaks. who is gonna pay for it. your going to expect the dealer to since they broke it.

    i drove one day to a guys house 200 miles away to work on his bike. told him how long it would take to do the job. was told everything was factory on it.

    well when i got there i found all kinds of after market parts that had to be removed and in removing those aftermarket parts to get to what needed worked on 3 bolts broke in the head.

    had to spend 3 hours carefully drilling them out and retaping the head. raised my price another 100 dollars and he was pissed. that was the last time i went to a persons house to work on any bike.. i understand the customers point of view and i understand the dealers point. as far as not wanting to work on the honda side of the bike if its triked. i say is rediculas if its warranty items.

    but as far as working on older bikes. it is best to find an independent shop. most independent shops are guys that used to work for the dealers and decided to go on their own because the dealer wouldn't pay them anymore for their expertise and hired new people at the same rate of pay that the experienced techs are making.

  3. #13
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    Quote Originally Posted by 3W-lonerider View Post
    this may sound strange but i can understand the dealers position on older bikes.

    and here is why.

    as anything mechanical ages, screws bolts and plastic get harder to remove. say you take a bike in to have the water pump replaced and 2 out of the 4 bolts break off in the engine.then the bolts have to be drilled and re taped. hence it just made a 2 hour job into a 6 hour job. the customer is going to rant and rave about having to pay the bill.

    i deal with it on a daily basis working on equipment. you can quote 2 hours labor based on past experience with the job then the problems start happening and it takes 4 hours instead.

    also say some plastic has to be removed and because it has become brittle over the years and it breaks. who is gonna pay for it. your going to expect the dealer to since they broke it.

    i drove one day to a guys house 200 miles away to work on his bike. told him how long it would take to do the job. was told everything was factory on it.

    well when i got there i found all kinds of after market parts that had to be removed and in removing those aftermarket parts to get to what needed worked on 3 bolts broke in the head.

    had to spend 3 hours carefully drilling them out and retaping the head. raised my price another 100 dollars and he was pissed. that was the last time i went to a persons house to work on any bike.. i understand the customers point of view and i understand the dealers point. as far as not wanting to work on the honda side of the bike if its triked. i say is rediculas if its warranty items.

    but as far as working on older bikes. it is best to find an independent shop. most independent shops are guys that used to work for the dealers and decided to go on their own because the dealer wouldn't pay them anymore for their expertise and hired new people at the same rate of pay that the experienced techs are making.
    Just my experience but…

    Anyone that complains about dealers and or mechanics

    should open up their own business and deal with the public for a while and then let me know how it works out for them. I’ve done that for 40 years… the vast majority of my customers very happy and understanding ..But then when a problem arose that was beyond my control and then I had to charge a little extra.. ..
    Sometimes a Cigar is Just a Cigar.....
    2019 Tri-Glide.......

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    Quote Originally Posted by rhino 2 View Post
    Just my experience but…

    Anyone that complains about dealers and or mechanics

    should open up their own business and deal with the public for a while and then let me know how it works out for them. I’ve done that for 40 years… the vast majority of my customers very happy and understanding ..But then when a problem arose that was beyond my control and then I had to charge a little extra.. ..
    i totally agree, those that have never turned a wrench have no clue the headaches that can come up when turning wrenches. been turning wrenches for 43 years. can't say iv'e seen it all but i have delt with all kinds of customers.

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    Quote Originally Posted by 3W-lonerider View Post
    i totally agree, those that have never turned a wrench have no clue the headaches that can come up when turning wrenches. been turning wrenches for 43 years. can't say iv'e seen it all but i have delt with all kinds of customers.
    Like you I have turned wrenches all my life, just when I thought I saw it all BAM there it is staring at me, I like a challenge, I learn from them

    I have had one bad customer for every 10 good ones, pretty good odds IMO
    Nuff Said," Were Burnin Daylight, Lets Ride"(Sober 35 years)
    Current ride : 2021 FREEWHEELER M8

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    I'm in the HVAC business and operate my own company (I work for myself now) YEP you'd be surprised how many folks have fits when the cost of job goes higher.............I always invite the customer to come down to the basement and actually watch what I do to their heating system, to fix it properly, (especially if they had another company in earlier that screwed it up)............BUT it does help to actually have the customer actually see what I have done to their heating/cooling unit to make it work correctly...........This keeps the complaining down a bit........

    Ronnie

    11/24/22

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