In December, 2020, a good friend of mine in Cincinnati bought a preowned 2018 GL1800 DCT from the original buyer in Michigan. Bike only had 1200 miles on it. Had it several months, and putting less than 5000 miles on it, had a noise in the rear end. Took it to a CSC authorized dealer north of Cincinnati and they found that several bolts on the kit had not been tightened. They repaired it but charged him 200 plus dollars. The kit was installed by Horizon, an authorized CSC installer in Arkansas. My friend called Horizon who refused to reimburse the cost of the 200 plus dollar repair. My friend claimed the only assistance CSC gave him was, after several days, provided the name of the installer. Shouldn't CSC or someone be responsible for the repair? Doesn't the manufacturer have some control over their authorized installers? If so, what good is a warranty? If anyone is interested I can PM my friends name and number.
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