A Trip to Minnesota, Another Nightmare

[Jack Klarich]

I had to go to Mn last week for a celebration of life for my mom

She died December 20th, 5 days shy of her 89th birthday( born on Christmas day)

Getting there was not a problem, the return trip is where the problems began

the day of our flight back home I gave myself a 3 hour window to get to the airport and return the rental car

Well, the car would not start ( dead battery), I called Budget to get a jump. I thought this would go pretty smooth

Nope, after calling 3 times, ( I already had to cancel my return flight) a tech shows up to jump the car

First words out of his mouth You left a light on. That is when I snapped. I said, so I dont even have the fob in my possession maybe you can tell me how the radiator fans are running and the radio is on

That shut him up

We got to the airport in plenty of time to make a later flight I had to pay an additional $500.00 for ( I am not done with SW Airlines over this

I spoke with a distric manager from budget about the car rental and got no where

When I got home I googled the CEO of Budget, I called and left a voice mail

I be damned he called me back, we had a good chat, after I pleaded my case to him, he told me I was 100% correct that the rental had a bad battery and was in the shop for electrical issues.



When it was all done, the CEO gave me back the rental fee and apologized. I feel justified on this

As I said before I am not done with SW Airlines, and will continue to work on getting my cancellation (money) on the original flight back even if I have to get vouchers

We did cancel in plenty of time according to their own written policy, and I have the screen captures on my phone to back me up

We all need to stand up when we feel victimized by corporate America, Nuff Said, I am glad to be home

[Peter A.]

Glad your back, hang in there with your claim we. Need to stand UP to corporate America!

[1dn5up]

Jack , notify your c/card co. Of your pending disputes. They will put a hold on payments till settled .

[Jack Klarich]

I checked my debit card today, The CEO of Budget credited my account today + extra $50.00 for my aggravation.

I am impressed, nothing from SW Airlines charging me an extra $500. plus not saying word 1 about the cancellation I was entitled to

Now I think I will let Discover card handle this one

I always use Discover for airplane tickets just because, and this is a just because case now