I'm overdue for my 10,000 mile service on my '21 Freewheeler. I've been trying for 3 weeks to set it up. I have a paid for contract covering 3 years of services with pickup and delivery. Rommels HD is down in Smyrna DE. I'm in NJ, a good hour and a half ride. Four times I've been told that they're messaging the driver to contact me for pickup scheduling. They have every phone number I've got and my email, yet no one has called. I even went down there in person to voice my displeasure and nobody understood why I haven't been contacted and they sent another message to the driver. I'm thinking they're trying to stick me on the contract and even if they do come get the trike I'm afraid it will sit there for weeks unless I can find a ride down to get it. I'm not happy with these guys. End of rant.