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Roadsmith customer service
so, i order a roadsmith kit to fit my 99 valkyrie, right ? now this ain't my first roadsmith kit, i had another valk, my brother triked his valk, i had a 95 wing triked, and owned a roadhawk, all made by the trike shop.
this is the first warrantee issue i have had. they say the mark of a good company is how they handle problems. check this out.
i had a vibration at 65 mph. days and days were spent balancing tires, one was out of round (tire co fault) jim told discount tire to replace it and paid for it over the phone. o.k. so that problem solved.
took off for a rally on the west coast, still have this annoying vibration at 65. spent days trying to find it, re=balance wheels, re-balance on a different machine, finally get the trusty dial indicator out and start checking everything that rotates, i find C/V joints with .001 and .002 deviation, not enough to cause any vibration and closer tolerances than most high dollar race cars, wow ! what a well built trike.
after umteen calls to roadsmith, talking to mike and jim, i finally index the driveshaft and bam! there it is, started vibrating at 50 till 70, even worse. i set up the dial indicator on the driveshaft and spun it -- yep, you guessed it, .013 out of round. called jim and a new shaft left white bear lake today, absolutely no questions asked.
it don't get no better than that folks. customer service with a smile. not much of that left.
i would reccomend roadsmith and the guys at the trike shop 100 times over all other brands.
My experience with Roadsmith and especially the Trike Shop of Daytona (my installer and maintenance shop of choice) has been superb in every way. These guys have exceeded all my expectations before, during and after the sale and I'd highly recommend them to any of my friends. 
Originally Posted by rodeo1
