I'm Amazed

[Oldmsocko]

I called the MOCO Customer Service today and talked to them about the 3 starter switches that went South. You are going to be completely shocked and amazed on what they told me. I was told that since I modified my engine that possibly that caused the switch failure.



I was so shocked that with such a STUPID answer that I figured there was no sense in talking to that person. It was qiute obvious they came from a different planet.:Shrug:

 

[Mr.Wizard]

They are punishing you for fixing their stock screw ups.

Sort of makes sense, yes?

LOL

 

[Oldmsocko]

It is really all my fault. I should have known that installing SE 255 cams ( mechanical mod ) would cause problems with the starter switch ( electrical)

Those folks just plain amaze me with their reasoning. The thing that really has me baffaled is they didn't know what to say when I told them the first switch went south in 2009 before the mods were made. There was just dead silence.I couldn't get them to comment.

 

[sandrooney]

Did you take it to the Dealer? They will fix it under warranrty. I would never call the MOCO unless I wasn't satisfied with the dealer.
SR

 

[Oldmsocko]

Yes, I took it to the dealer and all 3 switches were fixed under the warranty. I called the MOCO as no one seemed to know why 3 switches have gone bad. The switches have been replaced but the cause of the problem hasn't been fixed.

 

[1550vt]

I have called "those people" a time-or-two over my 25-year span of Harley ownership and long ago discovered that HQ is completely staffed with idiots. I called once to notify MOCO of a potential safety issue that I had discovered and felt like they would be interested in hearing that personal injury and lives could be at stake. This particular item was purchased in a dealership, had Harley Davidson written all over it and was trademarked Harley Davidson on the tag attached to the item. I worked my way up the chain to some Vice-President of some department and was informed that Harley did not actually manufacturer that item and I would have to take it up with the company that actually made it. I was so flabbergasted that I never tried to suggest anything else to those clowns. That was the point in time that I came to the conclusion that I would never own a Harley that I could not fix myself with aftermarket cloned parts if I had to. That is still my position today and I will never own another one that I cannot fix on my own without their help.

 

[msocko3]

That was the point in time that I came to the conclusion that I would never own a Harley that I could not fix myself with aftermarket cloned parts if I had to. That is still my position today and I will never own another one that I cannot fix on my own without their help.

Pretty much how I feel, I'll keep what I own and buy used if I get the itch for something else in the HD lineup. I won't buy new and I'll choose aftermarket parts when I can find them for getting the job done.

 

[Countryal]

I think If Harley keeps treating the customers like they treated you(and Me) and don't get their quality up they are gona go the way of GM or worse! I know If I ever buy another Bike or Trike I'm gona look hard at another brand!

 

[Oldmsocko]

I think If Harley keeps treating the customers like they treated you(and Me) and don't get their quality up they are gona go the way of GM or worse! I know If I ever buy another Bike or Trike I'm gona look hard at another brand!

That is pretty much becoming the feelings of even the die hard Harley fans.

 

[1550vt]

All this takes me back to the Shovelhead days. All the old die-hard Harley fans at that time just could not fathom the loss of the Shovel, chain, 4-speed and kick-start and for years and years would not go near an EVO. It sounds like we all come-across as Harley haters to the "new generation", but nothing could be farther from the truth. I would not own or ride anything else, but I just hate to see the MOCO keep shooting itself in the foot.

Maybe we are all just getting old and refuse to keep up with the times. I have put 75K-100K on the older ones more than once and know several that have well over 100K on early Twin Cams. I just can't force myself to lay-out the $$$ for a new one. Maybe this is the norm and we just have to live with it....but we have the choice.

I am just sitting back and lurking to come across that low-mileage carbureted EVO that I can turn into the bike "I use to have". There is one out there....I just have to find it.

 

[1852cc]

I have had lots of Harley's over the 50 years I have riden. Have owned a few Yamaha's and a couple of Honda's.
I have not found any one to be better, when it comes to issues, once I had modified them, pipes, air cleaners, cams etc.
Once I buy a Harley, it never goes back to the dealer, hell I never go to dealers, for anything. You can find just about anything you need with out opening a dealers door.
Example: primary drain o-ring, HD $2.00 plus tax, same o-ring at ACE Hardware $.59 all day long and on line even cheaper.
If you don't buy from the dealers, shirts and chrome etc, you will have money for the other issues lol

 

[1550vt]

And then there is the Durango Dealership that wants $400 for a rear tire on an Ultra 2-wheeler, but the Honda Shop across the street will install the same tire for $200. THAT is the sort of crap that drives us that know better away.

They have a good looking $75 shirt made in China, but no $200 tires.

 

[Countryal]

My 09 had one of the defective front tires, you know the one that was mounted backwards due to being marked wrong. Mine wore out with a little over 6000 miles on it. I didn't know it was defective, never got a notice from Harley. Anyway Brother-in Law informed me of defective tires on 09's so I took it to the dealer and they checked it. Yes it's defective but it is worn down more than 3/32 of an inch in one or more places so all they can allow is 1/2 the cost of a new tire. Now does that make sense. The tire was defective and that's what caused it to wear so fast. They said if I had brought it in before it had worn more than 3/32 of an inch they would have covered the full cost of the tire. I had no Idea the tire was defective(was not informed by Harley) I was trying to get as many miles as I could out of it! That's the kind of things that tick's me off!

 

[Oldmsocko]

My 09 had one of the defective front tires, you know the one that was mounted backwards due to being marked wrong. Mine wore out with a little over 6000 miles on it. I didn't know it was defective, never got a notice from Harley. Anyway Brother-in Law informed me of defective tires on 09's so I took it to the dealer and they checked it. Yes it's defective but it is worn down more than 3/32 of an inch in one or more places so all they can allow is 1/2 the cost of a new tire. Now does that make sense. The tire was defective and that's what caused it to wear so fast. They said if I had brought it in before it had worn more than 3/32 of an inch they would have covered the full cost of the tire. I had no Idea the tire was defective(was not informed by Harley) I was trying to get as many miles as I could out of it! That's the kind of things that tick's me off!

That would tick off the Pope on good Friday.