new bike shut down

rayg5102 said:

Well, I just picked up my 2020 on Saturday 2-22-20. I just got back from what would have been my first REAL ride other than the 20 miles back from the dealer

I got about 15 miles from my house and the bike basically shut down. Check engine lite, Security Light and Traction Control light all came on and stayed lit. I could not drive more than 5 mph and no matter what I did to throttle it would hardly give anything to the engine. Seems it was in some protection mode. took me over an hour to get 10 miles.

I checked and all those indicators say contact HD deal, who happen to be closed on Mondays now during the winter.

Since TRACTION CONTROL was one of the lights, I checked on my HD app on my cell under my bikes, and my vin shows 1 recall open for Traction control software updates. HMMM.....

you would think that on a new bike, they would have all the recalls closed.

Also on the app, I can't load my vin for the HD connect.... I am beginning to wonder about this dealer...….

any thoughts on what just happened?

​

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osudvm said:

That is very disconcerting for sure. This happened to me with my 2009 Ultra Classic a few years ago. Sounds like Harley still hasn't resolved the throttle body fretting issue. That what it sounds like to me. When this happened to me I was in the middle of a busy interstate. Bike just shout down. HD dealership told me it was a common issue. The throttle body connections had to be unplugged and dielectric grease applied to the connections and then everything was fine after that. I never had another problem. As I said, if this is what it is, HD still has not fixed this. That is pitiful. You have me scared as I pick up my 2019 trike this Friday.

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Jack Klarich said:

You can read more on this problem and how to check for it here

https://www.triketalk.com/forum/thr...highlight=harley+throttle+fretting#post714114

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Jack Klarich said:

The only way to know 4 sure what happened is to scam your ECM and record the codes, do NOT erase them, you are under factory warranty. I would call the dealer to come and pick up your trike. Follow this on how to scan for codes, Good Luck



1- Turn Ignition switch to OFF & Run/Stop switch is to Run.



2- Push odometer reset button in & hold. For 2014 & newer touring models this will be the toggle switch on the left control mount.



3- Turn ignition switch to Ignition and release the odometer reset button. Background lighting should illuminate, speedometer needle should sweep its full range and indicator lamps (battery, security, low fuel, check engine and cruise) should illuminate. The word "diag" should then appear.



4 - Push the odometer reset button once and you will see the selection menu "PSSPt" with the first P flashing.



5 - Each letter represents an area of the diagnostics module. The module that is flashing is the one you are going to check. To move from one letter (module) to the next, you push the odometer reset button one time. (from P to S to SP to t and back to P, etc.)

P = ECM/ICM(Electronic Control Module)[EFI] /Ignition Control Module[Carbureted])

S = TSM/TSSM (Turn Signal/ Security Module)

SP = speedometer

T = tachometer



6 - To get the DTC within an area of diagnostics, push and hold the odometer reset button in for 5 seconds and release. If there are any DTC's the code will be displayed or the word "none" will appear if there are no DTC's. Push the odometer reset button again to view additional codes if they exist.



7 - Record the codes.



8 - If DTC's are not to be cleared, Press and release the odometer reset button. Part number of module will be displayed.

NOTE: To determine if a code is current or historic, clear the displayed code by pushing in and holding the odometer reset button ( longer than 5 seconds) until 'clear' comes up. Release the odometer reset button. Turn OFF the ignition switch. Run your bike and shut it down then recheck the DTC's again by repeating steps 1 to 9. If the code is current it will reappear.



9 - Press and release the odometer reset button to continue to the next module.



10 - Turn Ignition switch to OFF.



On models not equipped with a tachometer "No Rsp" will appear when the tachometer identifier is selected.



"No Rsp" (no response) will also appear if the run/off switch is in the off position when doing this procedure.

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rayg5102 said:

thanks, I will check this out and see what it reads... I will be calling dealer in the AM...… I am Not a happy camper right now. ​

Click to expand...

osudvm said:

That is very disconcerting for sure. This happened to me with my 2009 Ultra Classic a few years ago. Sounds like Harley still hasn't resolved the throttle body fretting issue. That what it sounds like to me. When this happened to me I was in the middle of a busy interstate. Bike just shout down. HD dealership told me it was a common issue. The throttle body connections had to be unplugged and dielectric grease applied to the connections and then everything was fine after that. I never had another problem. As I said, if this is what it is, HD still has not fixed this. That is pitiful. You have me scared as I pick up my 2019 trike this Friday.

Click to expand...

rayg5102 said:

Well, I just picked up my 2020 on Saturday 2-22-20. I just got back from what would have been my first REAL ride other than the 20 miles back from the dealer

I got about 15 miles from my house and the bike basically shut down. Check engine lite, Security Light and Traction Control light all came on and stayed lit. I could not drive more than 5 mph and no matter what I did to throttle it would hardly give anything to the engine. Seems it was in some protection mode. took me over an hour to get 10 miles.

I checked and all those indicators say contact HD deal, who happen to be closed on Mondays now during the winter.

Since TRACTION CONTROL was one of the lights, I checked on my HD app on my cell under my bikes, and my vin shows 1 recall open for Traction control software updates. HMMM.....

you would think that on a new bike, they would have all the recalls closed.

Also on the app, I can't load my vin for the HD connect.... I am beginning to wonder about this dealer...….

any thoughts on what just happened?

​

Click to expand...

rayg5102 said:

Got the bike back, turns out there was a throttle control connector located behind the air filter (?) that was not pushed on completely, as so it worked itself off after a few miles of riding. Or so I am told We will see.

Click to expand...

rayg5102 said:

Got the bike back, turns out there was a throttle control connector located behind the air filter (?) that was not pushed on completely, as so it worked itself off after a few miles of riding. Or so I am told We will see.

Click to expand...

DK Custom Products said:

Glad it was a simple deal.

This connector has been problematic for years. Early on it was not very water-tight and caused problems because of that. I always unplug it and put some dielectric grease on the connectors...the newer ones are more watertight, but the dielectric can't hurt, and at the same time I make sure it is fully seated.

Enjoy your new ride!

thanks, I will have to do that. I'm sure that the Harley Dealer service group didn't do it when fixing or they would have mentioned it. Oh well

Click to expand...

rayg5102 said:

DK Custom Products said:

Glad it was a simple deal.

This connector has been problematic for years. Early on it was not very water-tight and caused problems because of that. I always unplug it and put some dielectric grease on the connectors...the newer ones are more watertight, but the dielectric can't hurt, and at the same time I make sure it is fully seated.

Enjoy your new ride!

thanks, I will have to do that. I'm sure that the Harley Dealer service group didn't do it when fixing or they would have mentioned it. Oh well

Click to expand...

The HD fix for this is to clean the male connector pins with alcohol, then when dry to apply new dilectric grease HD did improve the weather pac connector, tho water intrusion seems to be the #1 problem here

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