I've been waiting for my Roadsmith kit for almost 2 1/2 months to my installer, seems like it's always next week, but never confirmed
Frank
I've been waiting for my Roadsmith kit for almost 2 1/2 months to my installer, seems like it's always next week, but never confirmed
Frank
Have you tried contacting RoadSmith to see whats going on?
Stallion #406 // 2013 Tri-Glide
Stallion #406 // 2013 Tri-Glide
Roadsmith is a wonderful company !
I'm sure the installing dealer has the same problem as you do, they want that kit delivered, as fast as you do, if not faster!
Ronnie
(something to "think about" here
if yea cancel the order, then guess what? You still be without a trike, NOW WHAT????
Ronnie
I'm a RoadSmith fan, I bought one, I ride one, but something doesn't smell right here. RoadSmith doesn't post much here anymore, if there's a problem, they should be in direct contact with the customer, especially on a build. I read that the market is soft, maybe there's a layoff or something. Whatever it is, the customer should know. We all know the cost involved in trike ownership, a problem is worth some serious attention.
NOW WHAT?? I just keep riding my 2 wheel motorcycle look around for a used one.
Sounds like you were a successful business person and I feel I was too, my customer service model was if someone ordered anything from me I notified them as soon as the item was shipped, gave them a tracking number and the delivery date, if I was busier than normal and if there was going to be any type of delay I would contact the customer and give the new expected shipping date and then give them the following options 1) Do you want to wait? 2) Do you want to cancel and I'll refund your money?
Frank
I still say a call to Roadsmith is in order. You've only heard one side of the story irrespective of how good you think your installer is.
I've also owned my own business and very much appreciate how RS has stood behind their product when my installer made a mess of things. And, no, I'm not saying who. That was seven years ago and I understand things have gotten better.
Wing with Roadsmith kit, Traxxion Ak20 cartridges and Accuride System.
07 ST 1300 for two-wheeled fun!
I second what mh said in the previous comment. Companies change, people change, you need to talk with RoadSmith directly. I'd sure hate to see you disappointed with RoadSmith, but sounds like you already are, somebody is not communicating.