I have a 2011 HD Trike. I use it sparingly. It has less than 14k miles on it. I have had to replace the lower trunk lock FOUR TIMES in 8 years! I contacted Harley customer service only to be told there ARE no issues with the lock and that I need to work closely with my service representatives to find out why my locks keep breaking! I couldn't help but feel I was getting the "stupid little woman" routine.
Three times before, the locking cylinder would come out as I tried to take the key out. Each of those times the plastic sleeve into which the key cylinder fit had one or more broken parts. Never did the lock stick or not respond to my key or turning. There was NO indication the lock was going to fail. I was always able to reinsert the cylinder to open (or even lock) the trunk.
This last time, the entire locking cylinder and plastic sleeve fell into the trunk as I pressed on the button to open the door! The door was locked and there was fresh fish and meat in the trunk. It took a Harley salesman more than two hours to get the trunk open (it was Sunday and the service Dept was closed). He kindly put a wire to the lock and through the hole that would allow me to open it and get my groceries out.
The second time I used the wire, it broke where it came in contact with the edge of the keyhole. Now the HD service department is struggling to open it and I am paying $115.00/hr for the labor before they can replace the locking mechanism. These technicians told me this was a "common" problem, and that HD had essentially re-engineered it. Both of these statements were denied by HD customer service. HD customer service told me that since my bike is out of warranty, they are not responsible and, essentially, it is MY fault that this has happened. Two separate shops with two separate technicians have stated there are consistent problems with this lock.
im seeing in this forum that I'm not alone in this!
i have taken this to our consumer division of my local TV station.
Three times before, the locking cylinder would come out as I tried to take the key out. Each of those times the plastic sleeve into which the key cylinder fit had one or more broken parts. Never did the lock stick or not respond to my key or turning. There was NO indication the lock was going to fail. I was always able to reinsert the cylinder to open (or even lock) the trunk.
This last time, the entire locking cylinder and plastic sleeve fell into the trunk as I pressed on the button to open the door! The door was locked and there was fresh fish and meat in the trunk. It took a Harley salesman more than two hours to get the trunk open (it was Sunday and the service Dept was closed). He kindly put a wire to the lock and through the hole that would allow me to open it and get my groceries out.
The second time I used the wire, it broke where it came in contact with the edge of the keyhole. Now the HD service department is struggling to open it and I am paying $115.00/hr for the labor before they can replace the locking mechanism. These technicians told me this was a "common" problem, and that HD had essentially re-engineered it. Both of these statements were denied by HD customer service. HD customer service told me that since my bike is out of warranty, they are not responsible and, essentially, it is MY fault that this has happened. Two separate shops with two separate technicians have stated there are consistent problems with this lock.
im seeing in this forum that I'm not alone in this!
i have taken this to our consumer division of my local TV station.
