I ordered a kit through a local dealer in September. We laid down about ten grand. So far the dealer knows nothing and there is no response from Roadsmith after repeated emails. Did I just lose my money ? 
Still waiting
- Thread starter GeorgeB
- Start date
Sully
Trike Talk Executive Chef
I ordered a kit through a local dealer in September. We laid down about ten grand. So far the dealer knows nothing and there is no response from Roadsmith after repeated emails. Did I just lose my money ?
Did you ask for it back ? If you used a Credit Card, call the card company and dispute the charge. Good Luck
Motorcycle Mike
800+ Posts
I would call instead of e-mailing.
Here's their number from the website. (800)331-0705
Here's their number from the website. (800)331-0705
rhino 2
100000 + Posts
Roadsmith is a sponsor here at Trike-Talk......Maybe one of the moderators can help you to get in touch with them......
paws
Just Killing Time...
Since September?? WOW! That’s a long time not to have SOME kind of response from SOMEBODY!! Did you pay the 10 Grand to the dealer himself or direct to Roadsmith?
Maybe try a polite, stern letter of inquiry via registered mail to Roadsmith? That MIGHT get someone’s attention since they will have to sign for it.
Keep us informed... so that others can be aware of the crux of the problem.. Thanks.
Maybe try a polite, stern letter of inquiry via registered mail to Roadsmith? That MIGHT get someone’s attention since they will have to sign for it.
Keep us informed... so that others can be aware of the crux of the problem.. Thanks.
Marc H
4250+ Posts
Not the first time this has come up this year. Roadsmith has been running behind.I would say your money is safe.Your dealer is only telling you what they know and at this point is in the middle.
rhino 2
100000 + Posts
Being behind is one thing, Being unresponsive is another thing' And also unacceptable....
Roadsmith Trikes
Sponsor - Roadsmith Trikes
I ordered a kit through a local dealer in September. We laid down about ten grand. So far the dealer knows nothing and there is no response from Roadsmith after repeated emails. Did I just lose my money ?
Hey George - saw your post last night. I looked into the orders on-hand and I believe you ordered your kit through Ken's Custom? If so, we are starting the paint process later this week. So we are close to shipping. Sorry about the unusually long lead-time. It's been an extremely busy year. Shoot me an email to jim@roadsmithtrikes.com and I can keep you updated on progress.
Jim
Gorilla
Senior Moderator
Another good job, because of trike talk making the connection. Now a customer that can relax.
Not so fast Jim
Roadsmith is quick to respond to a post but not the customer?
You should be feeling the heat about now, don't get burnt. There are other great trike kits out here. Get your money back.
Just one wise man to another.
Roadsmith is quick to respond to a post but not the customer?
You should be feeling the heat about now, don't get burnt. There are other great trike kits out here. Get your money back.
Just one wise man to another.
Burnerboy
2000+ Posts
I'm also "totally impress"............. Again this is the reason I choose roadsmith, as my trike provider ...........:clapping:
Ronnie
Ronnie
frankj
90+ Posts
Roadsmith
Hi Ronnie, you had issues with an installer, has it been resolved? and if not Has Roadsmith helped, I know you've contacted them. I'm guessing they did because you mentioned that's the reason you chose Roadsmith as your trike provider
Frank
Hi Ronnie, you had issues with an installer, has it been resolved? and if not Has Roadsmith helped, I know you've contacted them. I'm guessing they did because you mentioned that's the reason you chose Roadsmith as your trike provider
Frank
Burnerboy
2000+ Posts
Holy shi# Frank, **welcome back** ... I miss you my friend, Spring is coming, let's go for another ride! Are you back to the trailer yet? , OR still in Fla.??
YES Roadsmith did help me, (contacted me) BUT really nothing they could do, cause of what my installer did to me..... BUT helped me with answers that I needed... :clapping:
Ronnie
When back, and it warms up, and "Scotty's" opens up again, let's meet for lunch...
frankj
90+ Posts
Roadsmith
Holy shi# Frank, **welcome back** ... I miss you my friend, Spring is coming, let's go for another ride! Are you back to the trailer yet? , OR still in Fla.??
YES Roadsmith did help me, (contacted me) BUT really nothing they could do, cause of what my installer did to me..... BUT helped me with answers that I needed... :clapping:
Ronnie
When back, and it warms up, and "Scotty's" opens up again, let's meet for lunch...
Hi Ronnie, good to hear from you, not me with a trailer or Florida, I am in Williamsburg 20 minutes from you, maybe lunch soon in Springfield and yes Scotty's in the spring!
Glad you got the answer you wanted, that installer you were dealing with should be removed as a Roadsmith installer. Talk soon for get together. Happy New Year!
Frank
Glad you got the answer you wanted, that installer you were dealing with should be removed as a Roadsmith installer. Talk soon for get together. Happy New Year!
Frank
Burnerboy
2000+ Posts
Oops! Sorry frank, Yep, I goofed, when I mentioned Fla..(I'm getting brain dead in my later years) I was thinking of another gent, when I sent this post back at you....without thinking....
I deserve thirty lashes with a wet noodle...Anyways when will Scotty's be open again this season??Ronnie
frankj
90+ Posts
roadsmith
Scotty's opens in April
Oops! Sorry frank, Yep, I goofed, when I mentioned Fla..(I'm getting brain dead in my later years) I was thinking of another gent, when I sent this post back at you....without thinking....
Ronnie
Scotty's opens in April
Burnerboy
2000+ Posts
The Kit was delivered in March. It's now April and the Trike conversion is complete. :clappingictures to follow. Thanks to Roadsmith and Ken in Peoria for your efforts !
ictures to follow. Thanks to Roadsmith and Ken in Peoria for your efforts !
rhino 2
100000 + Posts
The Kit was delivered in March. It's now April and the Trike conversion is complete. :clapping
ThumbUpThumbUp................................:clapping:..
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