Roadsmith HTS1800 Trunk

[Solidbob]

Oh Yeah, it came on about every 2-3 miles all the way home.........

I think that's kinda normal, all the way home it kept blinking at me, then I got home it never came on again after I shut it hard a few times...

 

[mgwtrike]

I think that's kinda normal, all the way home it kept blinking at me, then I got home it never came on again after I shut it hard a few times...

Never had trouble with the "open door" trunk light on the trike, it was the trunk door itself opening up every couple miles that was irritating because of the out-of-adjustment latch.

 

[dirtdobber]

Mine was rather hard to get locked when I got it. I readjusted the latch, took me a spell to get it right. Works good now.

Glad your getting it took care of.

 

[SMSgt]

I added an opening and closing handle to mine. Then I can give it a tug to make sure it is closed tight.

 

[FuzzyWuzHe]

Love the names on the trunk.

 

[daf62757]

What ever happened to Customer Service?

Not trying to flame anyone here ... but it always amazes me when people buy stuff from a dealer hundreds of miles away, and expects them to do warranty work by coming to them.

I do swimming pool repairs/service, I have a customers that is 185 miles from me. When he wanted me to install a new cover on his pool, I explain to him, the warrantee policy of the manufacturer and that my mileage was not covered. A year later the motor failed. It has a 3 year warrantee. I told him I'd get the new motor and install it for free, however, my mileage was his responsibility, he said he wouldn't pay. I offered to spit it with him, he still wouldn't pay. He took me to small claims court, even the judge said I was more than reasonable in my efforts to make him happy. He took to social media ... I got a lawyer and threatened to sue him if he persisted. When he finally quit, I offered again to split the mileage, but he'd have to pay it up front (I was born at night, but not last night), he sent a check, I installed the new motor. We talked while I did, and now, he's one of my best customers.

Moral of the story, you can bad mouth them all you want here (to a point), but you are gonna come off as just that, a complainer. I feel you should accept at least some of the responsibility for buying an item that does not have local support. Work with them, sounds like they are willing to send parts and walk you through the install. If you don't want to do the work yourself, make an appointment, go for a ride and let them do it. Just my humble opinion.

I respect your opinion, but if you did the original work, don't you feel some level of obligation to solve your customer's problem? I would never buy a swimming pool, but if I were, I would take this guy's comments very seriously and stay away from your company. On the other hand, if you would have happily done the warranty work, I would think you were a stand up guy and stood behind your work.

I can see you side, but as a consumer, I am more on the customer's side.